Policies and regulations frequently change at CMS. When a change affected more than 6,000 surveyors across the nation, they needed insight for a quick solution to support their change management efforts. Our talented team of Instructional Systems Designers (ISDs) worked with CMS stakeholders and subject matter experts (SMEs) to implement a blended solution. This solution called for prerequisite video training followed by instructor-led training. This complete suite included Instructor Guides, Participant Guides/Notes, and accompanying PowerPoint slides. Additionally, our team facilitated group calls to answer any outlying participant questions. This action allowed CMS to roll out a policy and regulation change promptly.

Built with the Microsoft Office Suite, Adobe Captivate, and Adobe Connect.